Privacy & Terms

Orders & Bookings

All catering orders and table bookings are subject to availability. By placing an order or booking through our website, you agree to these terms and conditions.

Payment

For catering orders, you can choose to pay a 50% deposit or the full amount at checkout. If you pay a deposit, the remaining balance is payable on the day of delivery or the event. Everyday menu orders (pickup or dine-in) are paid in full at the time of ordering.

All card payments are processed securely by Square, a licensed third-party payment processor. We never see, store, or have access to your full card number — Square handles the transaction directly, and our website only ever receives a confirmation that payment succeeded or failed.

Public Holiday Surcharge: on public holidays, a surcharge (clearly disclosed to you before you confirm payment, both as a banner and as a line item in your order total) may be added to reflect increased public holiday penalty rates for our staff. This surcharge is never applied without being shown to you first.

Refund & Cancellation Policy

Our refund policy differs depending on what you've purchased:

Gift Vouchers — Gift vouchers are non-refundable. In exceptional circumstances, a refund may be approved entirely at Foodie Love's discretion; this is never automatic and is decided case-by-case.

Menu & Café Orders — Menu and café items are non-refundable once an order has been placed.

Catering Bookings — Catering requires a 50% deposit to secure your booking. Cancellations made more than 48 hours before your scheduled event receive a full refund of whatever you've paid. Cancellations made within 48 hours of the event receive a 50% refund only, covering the food preparation and kitchen time already committed by that point. This 48-hour policy applies equally to large-scale bookings (weddings, corporate events) unless a different written agreement was made directly with you for that specific event.

If Foodie Love needs to cancel an order or booking on our end for any reason, you will always receive a full refund regardless of category or timing.

Nothing in this policy limits or excludes any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), including your right to a refund or replacement if food or a service we provide is not of acceptable quality, fit for purpose, or as described.

Venue & Trading Conditions (Victoria)

Foodie Love Catering operates from Donnybrook, Victoria, and trades in accordance with all applicable Victorian food safety, liquor licensing, and local council trading regulations. Our published opening hours (including any public holiday variations) reflect our current trading conditions and may be updated from time to time — the most current hours are always shown on our Contact page.

Delivery

We deliver to Donnybrook and surrounding Melbourne suburbs. Delivery is free for orders over $150. For orders under $150, a delivery fee may apply — this will be confirmed when your order is placed.

Table Bookings

Table sessions are 90 minutes (1.5 hours). We ask that guests arrive on time, as late arrivals may reduce your dining time. We'll send a text and email reminder as your 90 minutes wraps up. We require a minimum of 24 hours notice to modify a booking, subject to availability.

Dietary Requirements & Allergies

While we make every effort to accommodate dietary requirements and allergies, our kitchen handles nuts, gluten, dairy, eggs and other common allergens. We cannot guarantee an allergen-free environment. Please advise us of all allergies at the time of ordering.

Pricing

All prices are in Australian Dollars (AUD) and include GST. Prices are subject to change without notice. The price displayed at the time of order placement is the price charged for that order.

Liability

Foodie Love Catering takes great care in food preparation and handling, but is not responsible for any loss, damage, or injury arising from the consumption of our food, except where required by law.

Photography & Media

Some food photography on this website is our own. Stock photography, where used, is sourced from Pexels (pexels.com/license) and Unsplash (unsplash.com/license) under their respective free commercial use licences.

Intellectual Property

This website — including its design, layout, original written content, custom graphics, and the way its features work together — is the original work of Foodie Love Catering and is protected by copyright. © 2026 Foodie Love Catering. All rights reserved. It may not be copied, reproduced, or reused without our permission, except where specific content (such as licensed stock photography, noted above) belongs to its original creator under its own licence.

Website Use & User Accounts

By accessing or using foodielove.com.au, you agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others. When you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must provide accurate information when registering and keep it current. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised, misused, or used in breach of these terms.

Loyalty & Rewards Programme

Our Rewards programme allows signed-in customers to earn and redeem points on eligible orders. Points have no cash value and cannot be transferred, sold, or exchanged outside the programme. We reserve the right to modify point values, redemption rates, and programme rules at any time. Points may be forfeited if an account is found to have been created fraudulently or used in breach of these terms.

Gift Vouchers & Promotional Codes

Gift vouchers are valid for 3 years from date of purchase in accordance with Victorian gift card laws. They cannot be redeemed for cash, transferred to another person, or replaced if lost or stolen. Promotional codes are single-use and cannot be combined with other offers unless explicitly stated. We reserve the right to cancel or modify promotions at any time.

Prohibited Conduct

You must not use this website or any of its services to: submit false, misleading, or fraudulent orders or bookings; attempt to access any area of the site or its infrastructure that you are not authorised to access; scrape, crawl, or systematically extract data from the website without our written consent; introduce malicious code, viruses, or technically harmful material; impersonate another person or entity; or use automated tools to make bookings or orders in bulk. Any such activity may result in immediate account termination and, where appropriate, referral to law enforcement.

Third-Party Links & Services

Our website may contain links to third-party websites or use third-party services (including Square for payments, Google Maps, and social media platforms). These are provided for convenience only. We are not responsible for the content, accuracy, or privacy practices of any third-party websites. Your use of those websites is governed by their own terms and policies.

Disclaimers

The website and its content are provided on an "as is" basis. While we make every effort to ensure the accuracy of menus, prices, and availability information displayed on this website, we do not warrant that content is always current, complete, or error-free. Menu items, prices, and opening hours may change without notice — the most current information is always available by contacting us directly.

Governing Law & Jurisdiction

These terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising in connection with these terms or our website shall be subject to the exclusive jurisdiction of the courts of Victoria. Nothing in these terms limits or excludes any statutory rights you have as a consumer under the Australian Consumer Law.

Changes to These Terms

We may update these terms from time to time. Changes take effect from the date they are published on this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.